Harness: a CRM pipeline that cleans itself.
Point it at a messy CRM and it hands back one you can trust. Seven phases run in order: ingest, dedup, normalize, enrich, apply your rules, pause for a human to approve the risky calls, then write back. It runs a local model for the cheap work and escalates to Claude or GPT-4o only when a decision is hard, so you are not paying frontier prices to lowercase an email. This is the flagship, and it is still being built.
The context layer inside Harness. Fragmented sources kept current and wired to executable skills, so the pipeline reasons from an up-to-date picture instead of relearning everything each run. This is the bet: agents take the operational grind, people move up to designing the system.